Mon-Fri 8:00am to 6:00pm, Sat 8:00 am to 2:00pm, Sun: Closed

Faq

Frequently Asked Questions

Do you employ a distinct methodology when washing baby garments compared to adults’ attire?

Yes for children aged 0 to 3, we employ a distinct approach to washing their garments, encompassing the selection of detergents and the washing and drying processes, tailored to meet the unique needs of this age group.

Are there any specific laundry detergents that you typically use?

Upon consultation, our laundress will always recommend to our clients the use of natural detergents free from neurotoxins and heavy metals. However, we also take into account our clients’ personal preferences, and we always use the detergent of their choice.

May I request that my laundry be washed and folded, but not necessarily put away?

Yes! Putting away laundry is one of the services we provide at no extra cost which we only undertake at the request of our clients 

Do you provide dry cleaning services?

No, we do not offer dry cleaning service

However, if a client’s request it we are happy to accommodate their needs by dropping off and picking up their items for them 

If I require a garment to be steamed or ironed Can the laundress attend to this task while she is on site?

Yes, the laundress will steam and iron any garment that you have requested.

What tasks does the laundress typically perform during the wash cycle, as it appears that there may be a period of downtime between the various stages of the laundry process?

During the wash cycle, a laundress typically performs a series of tasks to ensure the efficient and effective cleaning of garments. While there may be periods of downtime between the various stages of the laundry process, the laundress remains actively engaged in monitoring and controlling the wash cycle to guarantee optimal results.

 

The laundress may execute a range of tasks 

During the wash cycle, including 

 

1-Pre-treatment:  Before the wash cycle begins, the laundress may apply pre-treatment products to heavily soiled or stained garments to enhance their cleaning performance.

 

2-Load preparation:  The laundress ensures that the washing machine is loaded correctly, taking into account factors such as fabric type, color, and soil level to prevent damage or discoloration.

 

3-Temperature control: The laundress sets the optimal wash temperature based on the type of fabric being washed, ensuring that delicate items are not exposed to excessive heat or cold.

 

4-Cycle selection: The laundress selects the appropriate wash cycle for the type of garments being washed, considering factors such as soil level, fabric type, and desired level of cleanliness.

 

5-Monitoring: Throughout the wash cycle, the laundress monitors the machine’s progress, checking for any signs of malfunction or irregularities that may affect the cleaning performance.

 

6-Mid-cycle intervention:  If necessary, the laundress may intervene during the wash cycle to address any issues that arise, such as re-balancing the load or adjusting the wash temperature. By performing these tasks, the laundress ensures that the wash cycle is executed efficiently and effectively, resulting in clean, well-maintained garments that meet the highest standards of quality and appearance.

Would it be possible to arrange for both laundry service and closet organization to be conducted on the same day? 

Our team is equipped to handle multiple tasks simultaneously, and we would be happy to accommodate your request. Please note that we would need to confirm the details of the services, including the scope of work, timelines, and any specific requirements you may have. We will work with you to ensure that both services are completed to your satisfaction and within the agreed-upon timeframe.

How do you approach closet organization?

We take a personalized approach to each client’s closet, working with them to understand their specific needs and preferences. We then use a combination of decluttering, categorizing, and organizing techniques to create a customized system that meets their needs.

What areas of the closet do you focus on?

We focus on all areas of the closet, including the floor, shelves, and rods. We also pay attention to the overall aesthetic and functionality of the space.

How do you organize garments by color?

We use a color-coded system to organize garments by type, style, and color. This makes it easy to find what you need and creates a visually pleasing space.

What types of storage solutions do you use?

We use a variety of storage solutions, including shelves, bins, baskets, and hanging organizers. We choose the solutions that best fit each client’s needs and preferences.